Effective date: September 16, 2025

Contact: heather@heatherludlow.com

 | 58 W. Main St. Danville, IN 46122 | 317-698-2311

Who we are

This Privacy Policy explains how The Heather Ludlow Real Estate Team – Greene Realty (“we,” “us,” or “our”) collects, uses, and protects information on our website and any pages we operate (the “Site”).

Information we collect

Contact details you provide (name, email, phone) via contact/lead forms, showing requests, home-valuation/market-report forms, and newsletter sign-ups.

Property preferences (price range, areas, features) you choose to share.

Inquiry content (messages and any files you upload).

IDX/MLS activity such as saved searches or favorites (when available through our IDX provider).

Technical data such as IP address, device/browser type, pages viewed, and basic analytics collected via cookies or similar technologies.

Communication preferences (opt-ins/opt-outs for email/SMS).

How we use your information

We use information to:

Respond to inquiries, schedule showings, and provide real-estate services you request.

Send market updates, new listings, community news, and service communications you opt into (unsubscribe any time).

Improve the Site (analytics, troubleshooting, fraud prevention, and security).

Comply with legal, MLS, and brokerage obligations.

We do not sell personal information. Your data will not be shared with third parties for marketing or promotional purposes.

When we share information

We may share limited information with service providers who help us operate the Site and deliver services. These providers must use your data only to perform services for us and safeguard it appropriately. Examples include:

Website/hosting & forms (e.g., our website platform),

Email marketing (Flodesk) for newsletters and updates,

CRM & communications (Follow Up Boss) for client management, email/SMS, and appointment coordination,

Analytics, scheduling, and IDX/MLS vendors.

We may also disclose information if required by law, to protect rights/safety, or in a business transfer (e.g., merger).

Cookies and analytics

We use essential cookies so the Site functions, and may use performance/analytics cookies to understand usage and improve content. You can manage cookies in your browser settings. If we deploy a cookie banner or preferences tool, it will provide additional controls.

Email and text (SMS) communications

If you subscribe or request information, we may send emails or texts. You can unsubscribe via the link in any email or by replying STOP to texts (reply HELP for help). Message and data rates may apply.

Your choices and rights

Access/Update: Contact us to review or correct your information.

Delete/Restrict: You may request deletion or restriction where applicable.

Opt-out: Unsubscribe from marketing at any time; we may still send transactional messages (e.g., about an appointment).

Residents of certain locations (e.g., California, Virginia, Colorado, EU/UK) may have additional rights. To exercise any rights, email heather@heatherludlow.com

.

Data retention

We keep information only as long as needed for the purposes above, to comply with obligations (including record-keeping rules), or to resolve disputes.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect information from them.

Third-party links and IDX data

Our Site may link to other websites and display IDX/MLS listings. Those sites and providers have their own privacy practices. Please review their policies.

Changes to this Policy

We may update this Policy periodically. If we make material changes, we’ll update the “Effective date” above and, when appropriate, provide additional notice.

Contact us

Questions or requests: heather@heatherludlow.com

 | 58 W. Main St. Danville, IN 46122 | 317-698-2311